We offer FREE SHIPPING for orders to Indonesia, Singapore, Malaysia and Thailand. For all other destinations you will be charged a flat rate of 35 USD. DUDUK's items are hand-made in Bali and Java and ship from Bali, Indonesia.
We like to provide our customers with fast and reliable international shipping so DUDUK has partnered up with EMS for international shipments. Please bear in mind that shipping your parcel from Bali can take 3-7 days (for countries in Asia Pacific) and 5-10 days (for Europe and North America). If you would like your shipment expedited, please contact us directly firstname.lastname@example.org for a quote with TNT's express shipping service (bear in mind that the costs of express shipping with TNT are likely to be 3 times more expensive than with EMS).
We cannot ship to post office boxes. We require a residential street address where someone will be available to sign for your package. When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track the status of your delivery at any time.
Import Duties and Taxes
All countries have their own laws regarding the import of certain products. DUDUK has no control over these charges. Unfortunately we are unable to provide estimates of import costs for individual countries as they differ widely from country to country. Please note that understanding import restrictions and the payment of any associated import customs and taxes is the responsibility of the purchaser/receiver. We recommend you contact your local customs office for current charges before placing your order. You may also visit duty calculation websites such as www.dutycalculator.com. Most countries have a value threshold on imports before they start charging duty.
Below are some value thresholds for other destinations. These values are subject to change and should be checked before placing an order.
Australia: 750 USD
USA: 200 USD
UK & Europe: 30 USD
New Zealand: 280 USD
Singapore: 275 USD
The Philippines: 200 USD
Our Return Policy
We accept returns and exchanges within 7 days of delivery. All products must be returned in good condition with labels and original packaging. Please bear in mind that shipping costs must be borne by the customer. Exchanges are subject to availability. For returns or exchanges p[ease email email@example.com subject: Return. Address for returns: Villa Horas, Jl Toyaning 2 Gang Pura Tambour Banjar Wanagiri Ungasan 80361 BALI INDONESIA Tel number: +63-9989643825